Imperial 3D Flag Hinge

If you would like to receive a sample, contact our sales team and advise what you would like a sample of, and where you would like it be send sent.

Despatch Times:
Orders received by 2pm (Mon – Fri, excluding bank holidays and holiday shutdowns) will be dispatched the same day by our carrier. Orders received on a Friday may be delayed by the weekend for delivery as this is not a standard working day for carriers & postal services.

Where We Deliver To:
Orders from our Virtual Trade Counter can be delivered anywhere within the UK Mainland, as well as the Scottish Highlands. 

Delivery Estimates:
Wherever possible we aim to provide next-day delivery on orders placed before 2pm, but delays can take place - particularly if the items are being delivered to the Scottish Highlands.

Collection:
We offer a collect-from-store service, where orders paid for online can be collected from our trade counter, which can be found at the rear of our headquarters on Hortonwood in Telford.

Items Ordered Wrong / No Longer Required:
Goods returned for a refund, which were ordered wrong or no longer required, must be returned within 30 days from delivery of the goods in the original state supplied, unused, and un-cut. Returned items in these circumstances will be at your own cost.

Please package items you wish to return appropriately.

For example, if you have ordered door handles which turn out not to be suitable, please package them as they were sent to you. For example, handles returned loose in a box will get scratched. This means we are unable to re-sell these handles, therefore unable to refund your purchase.

Faulty Items:
Goods that are deemed faulty through no fault of your own will be due a full refund including return postage costs on your part once we have inspected the goods and accepted that the goods are indeed faulty.

Please note: Return postage costs include standard postal returns and recorded delivery charges that are the appropriate for the size/weight of the product. Excessive returns charges for example special delivery, guaranteed or timed delivery charges are deemed to be unduly excessive unless agreed in writing between the company and the customer beforehand.

The company reserves the right to not refund for the excessive charges as stated above or only refund the difference at its own discretion. The company does agree to pay in full standard postal charges and recorded delivery charges if items are agreed faulty through no fault of the customer within the terms and conditions.

Returns do not need to be sent back by special delivery as this adds un-due cost to your return. Depending on the package we are happy to receive packages returned as:

- Recorded delivery 

- Tracked and or signed for via Royal Mail or Couriers

- The additional charges for special delivery or timed delivery will not be covered under our postage returns costs.